These Terms include a mandatory arbitration clause and class action waiver in Section 13. By using FamGlow, you agree to resolve disputes through individual arbitration rather than court proceedings or class actions. Please read Section 13 carefully.
These Terms of Service ("Terms") form a legally binding agreement between you and FamGlow ("FamGlow," "we," "us," or "our"), governing your access to and use of the FamGlow application, website at famglow.com, and all related services (collectively, the "Service").
By creating an account, clicking "I Agree," or otherwise accessing or using the Service, you confirm that:
If you do not agree to these Terms, do not access or use the Service.
Family accounts: If you add other family members to your account, you are responsible for ensuring all members comply with these Terms. By adding a family member, you represent that you have authority to accept these Terms on their behalf or have obtained their consent.
FamGlow is a family command center application designed to display on tablets and connected screens in the home. The Service may include features such as shared family calendars, Google Calendar integration, weather display, kids' schedules and activity tracking, sports scores, photo slideshows, AI-generated insights, news headlines, and travel information.
Updates. The Service may update automatically when your device is connected to the internet. Some updates may require you to manually refresh or reinstall the app depending on your device, browser, or network configuration. We reserve the right to modify, suspend, or discontinue any feature at any time and will make reasonable efforts to provide advance notice of significant changes.
No advertisements. FamGlow does not display third-party advertisements within the Service. We do not sell advertising space or allow advertisers to target you through the Service.
To access the Service, you must create an account using Google Sign-In. You agree to:
If you suspect your FamGlow account has been accessed without your authorization, secure your Google account immediately at myaccount.google.com/security. Because authentication is managed by Google, FamGlow does not control access to your account and cannot lock or reset it on your behalf.
One family per account. Each account is intended for use by a single family household. You may invite household members using the in-app invite system. You may not share an account across unrelated households or create multiple accounts to circumvent service limits.
We reserve the right to suspend or terminate accounts at our sole discretion for violations of these Terms.
The Service is provided for personal, non-commercial family use only. You agree not to:
We may investigate suspected violations and, at our discretion, suspend or terminate your account without notice.
Free Tier. FamGlow offers a permanent free tier with access to core features. No credit card is required. The free tier remains available to you indefinitely.
Family Plan. The Family plan is available at $3.99/month and unlocks all premium features. All prices are in US dollars.
90-Day Free Trial. All new accounts receive a 90-day free trial of the Family plan. No credit card is required to start the trial. At the end of the trial period, your account automatically reverts to the free tier unless you choose to subscribe. You will not be charged without taking an explicit action to subscribe.
Billing. Payments are processed securely via Stripe. By subscribing, you authorize FamGlow to charge your payment method on a recurring monthly basis. You are responsible for keeping your payment information current and accurate.
Failed Payments. If a payment fails, we will automatically retry the charge over approximately 7 days. If payment cannot be collected after retries, your account will be automatically downgraded to the free tier and you will be notified by email. You may re-subscribe at any time by updating your payment method in account settings.
Price Changes. We will provide at least 30 days' advance notice before increasing subscription prices. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.
No Refunds. All subscription fees are non-refundable. If you cancel, you retain access to Family plan features until the end of the current billing period, then revert to the free tier. No partial-period refunds are issued.
Suspension for Violations. If your account is suspended or terminated by FamGlow for a violation of these Terms, no refund will be issued for any unused portion of a paid subscription period.
Taxes. Prices do not include applicable taxes. You are responsible for any sales, use, or similar taxes applicable to your subscription.
Cancellation by You. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will not be charged for the following period and your account will revert to the free tier.
Account Deletion. You may delete your account at any time using the Delete Account button in app settings. Deletion is immediate and permanent — your data cannot be recovered. All family data, schedules, photos, and settings will be permanently removed. If you wish to use FamGlow again after deleting your account, you will need to create a new account from scratch.
Termination by FamGlow. We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms or applicable law. Termination for violations is not eligible for a refund.
Effect of Termination. Upon termination, your right to access the Service ceases immediately. Sections 7, 9, 10, and 13 of these Terms survive termination.
FamGlow IP. The Service, including its software, design, trademarks, and all content we create, is owned by FamGlow and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our express written permission.
Your Content. You own all content you upload or create within the Service, including photos, calendar events, and family data ("Your Content"). FamGlow claims no ownership rights in Your Content. By using the Service, you grant FamGlow a limited, non-exclusive, royalty-free license to store, process, and display Your Content solely as necessary to provide the Service to you. This license terminates when you delete Your Content or close your account.
We do not use Your Content to train AI models, sell to third parties, or for any purpose other than delivering the Service to you.
FamGlow uses artificial intelligence to generate certain content within the Service, including trip summaries, sports recaps, activity highlights, and personalized insights ("AI Content").
AI Content may be inaccurate. AI-generated content is provided for informational and entertainment purposes only. It may contain errors, omissions, or outdated information. Do not rely on AI Content for important decisions, including medical, legal, financial, safety, or travel decisions.
AI Content is generated using your family's data as context. Your data is not shared with third-party AI providers beyond what is necessary to generate the requested content, and is never used to train AI models. AI features are triggered by your actions within the Service — we do not generate AI Content automatically without your initiation.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, FAMGLOW DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
FAMGLOW DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) ANY ERRORS WILL BE CORRECTED; OR (C) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE.
No uptime guarantee. FamGlow does not guarantee any specific level of availability or uptime and does not offer a Service Level Agreement (SLA).
Third-party services integrated with FamGlow — including Google Calendar, weather providers, and news services — are subject to their own terms. FamGlow is not responsible for the availability or accuracy of third-party data.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FAMGLOW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR SERVICE INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.
IN NO EVENT SHALL FAMGLOW'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO FAMGLOW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) TEN DOLLARS ($10.00 USD).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.
We respect intellectual property rights. If you believe content on the Service infringes your copyright, submit a notice to our designated agent at support@famglow.com with subject line DMCA Takedown Notice. Your notice must identify the copyrighted work, the specific URL of the allegedly infringing content, your contact information, a good faith statement that the use is unauthorized, and your signature under penalty of perjury.
We will respond to valid notices promptly and remove or disable access to infringing content where appropriate. Repeat infringers may have their accounts terminated.
FamGlow accounts may only be created by adults aged 18 or older. The Service is designed as a family tool where the adult account holder manages the experience for the household.
Children under 13. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information directly from children under 13. Where children under 13 are represented within a family account — for example, in kids' schedules or activity tracking — all such information is provided and managed by the adult account holder as the child's parent or legal guardian. By adding a child under 13 to your account, you represent that you are that child's parent or legal guardian and consent to data handling as described in our Privacy Policy.
Removing a child's information. FamGlow does not currently support selective deletion of individual family member data. To remove a child's information from the Service, use the Delete Account button in app settings to permanently delete the entire family account, then create a new account without that information. This action is immediate and irreversible.
If you believe we have inadvertently collected personal information from a child under 13 without parental consent, contact us immediately at privacy@famglow.com.
Please read this section carefully. It affects your legal rights. It requires individual arbitration and waives your right to a jury trial or class action.
Informal Resolution First. Before filing any formal dispute, you agree to contact us at support@famglow.com and give us 60 days to attempt to resolve the issue informally. Most concerns can be resolved this way.
Binding Arbitration. If we cannot resolve the dispute informally within 60 days, you and FamGlow agree to resolve any claims arising from or relating to these Terms or the Service through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
WAIVER OF CLASS ACTIONS. YOU AND FAMGLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.
WAIVER OF JURY TRIAL. BY AGREEING TO ARBITRATION, BOTH PARTIES WAIVE THEIR RIGHT TO A JURY TRIAL.
Exceptions. Either party may bring an individual claim in small claims court. Either party may seek emergency injunctive relief in court to prevent irreparable harm pending arbitration.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions. For any claims not subject to arbitration under Section 13, you and FamGlow consent to the exclusive jurisdiction of the state and federal courts located in Delaware.
Note: Governing law will be updated to reflect FamGlow's registered LLC state once formation is complete (FAM-59).
We may update these Terms from time to time. When we make material changes, we will update the effective date at the top of this page and notify you via email or in-app notification at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service before the changes take effect.
For non-material changes (such as clarifications, typo corrections, or contact information updates), we may update these Terms without advance notice.
Questions about these Terms? We're happy to help.
For privacy-specific requests (data deletion, CCPA, COPPA): privacy@famglow.com
FamGlow · United States
(Registered address updated upon LLC formation — FAM-59)